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Status / Advice / Reviews / Valuations

Blackford & Company Insurance Brokers Ltd & ManxCover represent a panel of Insurers & hold binding authorities for ManxCover bespoke Insurance policies. We act as your agent for the advice given & for arranging your insurance. Blackford & Company undertake to comply with the Isle of Man statutes for the selling of General & Commercial Insurance. We do not provide Legal advise or Trustee or Nominee Services or advise on the adequacy of sums insured for buildings, contents, jewellery, loss of profits, motor vehicles and the like. Once insurance arrangements have been agreed and set up, following your instructions, no further advice will automatically be given. However, we will be glad to advise you and provide reviews at anytime upon your request.

It is recommended that you take time to review your insurance on a regular basis and at least when you receive your renewal invitation documents, to make sure that cover and replacement values do meet with all your requirements as undervaluing may affect any settlement value for a claim made.

Proposal Form Completion / Statement Of Facts

Your attention is drawn to the importance of the declaration & signature section on the Insurer's proposal forms. Please read this section very carefully to make sure that you understand the implications fully, before signing. Any failure to disclose facts material to the insurance or any inaccuracies in your answers could invalidate your cover. If forms are computer completed or not in your own handwriting then please make absolutely sure that they are correct before you sign the declaration. Some insurers use statement of fact proposal forms that do not require signing – if this is the case then make absolutely sure that the details are correct and meet with your requirements before you file them away — If in doubt call us to discuss.

Policy Renewal/Valuations

When you receive your renewal invitation documents for your policy please take the time to make sure that you review all your details, jewellery values, policy covers & endorsements to make sure that you understand what is & what is not covered and that all details are correct and meet with your current requirements. If in doubt call us. Jewellery should be re-valued on a regular basis in order to make sure that they are insured for the correct replacement values.

Your Duty To Give Information To Insurers

  • Your Insurance is based upon the information provided to the Insurance company and you must ensure that all such information is complete and accurate and that any facts, which may influence the Insurer's decision to accept the risk or the terms offered, have been disclosed. The duty to disclose information continues during the life of the policy and at each renewal – you must make sure you inform your insurer of any changes affecting your insurance.
  • You are responsible for all answers or statements on proposal forms, claim forms or other material documents and you should ensure these are full and accurate.
  • Failure to disclose material information at the start of a policy, change to or renewal of a policy or advise the insurers of changes to the risk during the period of insurance may invalidate your insurance cover and could mean that part or all of a claim may not be paid.

Your Duty To Understand Your Policy Documents

It is essential that you take the time to read & fully understand the contents of your insurance quotations, insurance policies, cover notes, insurers policy wordings, renewal invitations, instalment agreements and all correspondence you receive from us and your insurers & or instalment funding company. Having read such documents, we will be happy to clarify any issues or questions you may have regarding their contents. We will not accept any liability whatsoever arising from a clients failure to read and fully understand the details of their insurance cover, policies, cover notes, Creation instalment agreements and other correspondence, if in doubt always call us to discuss.

Complaints

It is our intention to provide you with a high level of service at all times. However, if you do feel you have cause to be unhappy in any way with our service or your insurance cover, in the first instance, please write to the Managing Director, Blackford & Company Insurance Brokers Ltd, The Old Bank, 19 Station Road, Port Erin, IOM IM9 6AE. Your complaint will be acknowledged by us within 10 working days of receipt. Our full complaints procedure is available on request. The Insurers formal complaint procedure can be found in your policy document, or upon request.

Market Security

We access the financial soundness of our panel Insurers & markets we recommend using public information, including that used by recognised rating agencies. However, we will not in any circumstances act as an insurer nor will we guarantee the solvency of any insurer or market used for your requirements. The decision regarding the suitability of any insurer or markets rests with you. If you have any concerns regarding the insurers chosen we will be pleased to discuss the matter.

Motor & Home Insurance Anti-fraud Registers

Insurers share information with each other via the Claims & Underwriting Exchange Register and the Motor Insurance Anti-fraud & Theft Register, to aid the prevention of fraudulent claims. In the event of a claim the information you supply by telephone, email, text or on a claim form, together with any other information relating to the claim, will be added to the Register. If non-disclosed claims/accidents etc are found on the registers then the Insurers may change your insurance premium.

Motor Insurer Information Centre (MIIC)

Insurers are legally required to provide details of motor insurance policies to the MIIC. The information describing your insurance cover will be added to the Motor Insurance database (MID), to which the policy and other Government Agencies have access. This helps the pursuance of claims following accidents and aids detection of those who are in contravention of the law by not taking out insurance.

Isle of Man Financial Services Ombudsman Scheme

The Financial Services Ombudsman scheme is a free independent dispute resolution service for customers with a complaint against an Isle of Man firm, such as a bank, insurance company or financial adviser – An information leaflet is available on request or you can visit the Isle of Man Government website.

Confidentiality, Data Protection & Use Of Your Information For Marketing Purposes

Blackford & Company Insurance Brokers Ltd is committed to respecting & protecting your privacy. All personal information about you will be treated as private and confidential (even when you are no longer a client) except where the disclosure is made at your request, with your consent, in relation to arranging your insurance or where we are required by law to supply.

Some or all of the information you supply to us in connection to your insurance proposal will be held on computer and may be passed to insurance companies for underwriting and claims purposes. In addition, we may use some of the information to advise you of other products and services which we offer and which we feel may be appropriate to you, by email, telephone, text, post or other means. We will only use your information on behalf of Blackford & Company Insurance Brokers Ltd, Blackford Financial Services Ltd, your chosen Insurer/Credit Instalment providers, however we may have to allow access to your records by a Regulator or Complaints resolution body or their representative, who have been appointed for monitoring or investigatory activities. Including Law enforcement Agencies.

We may pass information about you to credit reference agencies if you require payments by instalments and may also pass to them records of your payment history with us, if requested. Information about you may be exchanged by your insurer with other insurance companies for underwriting and claims handling purposes.

Under the Data Protection Act 2002 individuals have a right to see personal information about them that we hold in our records. If you wish to exercise this right, or have any other related queries, you should write to The Compliance Officer, Blackford & Company, The Old Bank, 19 Station Road, Port Erin, IOM IM9 6AE, a charge may be made for the service.

The manxcover.com website

View our website Privacy and Cookie Policy.

Whilst we have taken care in the preparation of the site, certain technical matters may be beyond our control and we cannot guarantee that you will have uninterrupted or error free access to all of the site at all times, that defects will be remedied, or that the site or the server that makes the site available, is virus free. Access may be suspended or restricted to allow for repairs or maintenance or for the introduction of new services.

External Links

Links to third party websites are provided solely for your convenience. When you follow these links you will leave our site. We do not endorse or take responsibility for the contents on the third party websites or the availability of those websites and we are not liable for any loss or damage that you may suffer by using those websites. If you decide to access linked websites you do so entirely at your own risk. Certain links on the site will lead you to websites that are under the control of other companies. These sites are operated on a local basis and may be subject to local laws and/or regulation. Please consult the terms and conditions of use and privacy statements on those websites, for further details on the use of those websites.

Site Usage

The site is intended for use by Isle of Man residents only. Applications from non Isle of Man residents will, unless otherwise stated, not be accepted.

Fees & Commissions

We normally receive a commission from the insurance provider on insurance policies arranged for you. The cost of this commission payment is included in the standard charging structure for your policy. In addition to the commission paid to us (if any) we reserve the right to make the following additional charges to cover our administration costs. Fees are subject to periodic review. Any additional fees with be itemised on your documentation as laid out below:

New policy or renewal of policy — up to £30
Mid-term adjustments to policies — up to £10
Insurers cancellation terms — see policy wordings
Cancellations (others) — see below
ManxCover Home & Landlords polices — see below
Returned cheque charge £10
Funded instalment charge ** a % of the annual premium
Commercial business policies & Other services — Net rated policies — variable fee — itemised on your Quotation/Renewal/policy documents letters.

Fees charged by ourselves or underwriters as additional to the insurance part of any premium are unable to be returned on cancellation of a policy at any time.

*Cancellation of or mid term adjustments to policies — the proportion of commission we have earned on your policy refund at cancellation or on a mid term adjustment is non-refundable and will be deducted from any insurers cancellation or mid term adjustment advices along with our fees as stated above. Insurers may have their own fees and if so, these will be itemised on their documents (except ManxCover Home & Landlords Policies — see below)

'ManxCover' Home & ManxCover Landlords policies — Mid-term & Early Cancellations: All cancellations will be worked out on a NET pro-rata basis. NO rebate will be allowed should a claim have been reported and any rebate allowed will be re-claimed, should a claim subsequently be reported. Charge for period of time on cover is based on the insurance premium part of the policy, any separate itemised fees paid are non-refundable, see under Fees charged above.

Optional Extras: i.e. Breakdown, Key cover, Legal expenses etc. There are NO refunds made by the providers of these products on cancellation of a policy. See each product policy wording for full details.

Return premiums — These will be returned to you once the Insurers have returned the monies to us and we have reconciled them — this will be as quickly as possible but generally all payments are handled within 30 days from the end of the month in which the cancellation was made.

** Funded instalments 'Creation Consumer Finance' or Bexhill Uk are a credit agreement between you and them. – They pay your insurance premium in full to your insurers and you pay it back to them on monthly instalments by DD plus their agreed charge. If you cancel your policy mid-term then your insurer will cancel the policy and make a net return premium (if any) as outlined in their policy wording. This net insurance return will be offset against the amount still outstanding with the finance company, if this leaves a shortfall in the amount owing to them, (which is usually the case on early cancellation) the balance is payable by the client direct to Creation/bexhill Uk as part of their terms and conditions. Please make sure you read each companies terms & conditions they send to you.

If in doubt call us.

Default Payments — Creation/Bexhill UK:

We reserve the right to terminate your policy in the event that there is a default in the instalment payments due under a linked loan agreement. The policyholder must return to us the current certificate of Motor Insurance if we cancel the policy. Also read the 'Funded Instalments' paragraph above.*

Bank charges — any Bank charges incurred by us as a result of a cheque or payment being returned unpaid will be the responsibility of the customer and will result in our charge as above.

Travel Insurance From Our Website

The travel insurance available from our website is sold on a non-advised basis only and is a linked website to the Travel Insurers. Please make sure you read all the documents to make sure your are choosing a product that suits your requirements. If the travel insurance policy does not meet with your requirements you may cancel it within 14 days of issue and provided that you have not started a trip or intend to make a claim, we will cancel the policy and refund your premium in full. There is no refund outside this period.

Insurers Credit Checks

To make sure you get the best offer from our Insurers now, at renewal or at any other time and to protect their customers from fraud and to verify your identity, they may use publicly available data which they obtain from a variety of sources, including a credit reference agency and other external organisations. Their search will appear on your credit report whether or not your applications proceed.